HP Color Laserjet 2600n freezes print spooler

This is really Henry’s tip, but having just reapplied it, I decided to make a post about it anyway.

We recently installed a new HP 2600n laser printer for a customer, it’s quite a cheap unit but seems to perform reasonably and is easy to deal with (excluding the below, of course). After installing the drivers on the server, we deployed the printer and tested it – all appeared to be working fine. However, a few print jobs later, the print queue decides to lock up. No more items are sent to the printer, however they are sitting in the queue.

We restarted the print spooler service, and all the jobs from the queue were fed to the printer and printed correctly – could it be a one off?

No would be the short answer to that one, later that week, the same thing happened again. The print queue still accepts jobs, but nothing is sent to the printer. Having decided to have a look through the printer options to see what could be done, it was decided that ‘Enable bidirectional support’ was a prime candidate for the chop.

The above can be found on the ports tab in printer properties. Unchecking this box resolved all the problems we were encountering, and the printer has gone for many weeks without freezing the print queue again.

Let us know if this solves the same issue for you!

16 thoughts on “HP Color Laserjet 2600n freezes print spooler”

  1. The 2600n is a host based printer, which seems to be part of the problem.

    According to HP:

    A host-based printer utilizes the host computer’s processing power to convert the software application’s page information into a raster format to be printed by the printer. Since newer computers process at much faster speeds than most printers processors, complex jobs could print faster when utilizing a host-based printer driver.

    However, this seems, in my experience to be more unreliable than a traditional printer.

  2. Same issues as you, after many searches and applying HP patch this fixed the problem. Kudos and Thanks!

  3. It worked good for me, i had a spooler windos error every time i tried to print, now i can print. Thanks.

  4. Thanks so much for this, I too have several of these printers scattered around the company and was just about to order a replacement printer.

  5. I had the same problem in an office I support at my organization. This worked beautifully. Thank you.

  6. What print driver is everyone using? Every time I try to change from the UPD to the 2600n driver it kills my spooler!

  7. I cant believe it…so simple. I spend hours with device manager, msconfig, and tons of crap to fix a spooler error. What the heck! I finally found this website….I owe you.

  8. i need help when i give print to my HP color laserjet print file size 1 mb and its talking so late to print and when i open printer how many prints remaining its sizing like 40 mb and loading , could anyone help me in this matter thanks

  9. This is absolute GOLD!!!!!!! A problem since I bought the printer.

    Anyone had a problem when they send 3 jobs to the printer and it only prints the first one?

    How about the print jobs that failed the previous day, printing the next morning when you switch the printer on???? Yeah, loved that as well

    We have had all these issues for years. This post solved it, Bravo!!!!!!!!!!!!!!!!!!!!!!!

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